CRM (Customer Relationship Management) – is a program for managing and accounting information to work and interact with customers. The main goal of using CRM systems is to enhance the quality of customer service by automating business processes. CRM helps collect and store information related to clients: communicational cases, purchase and service orders, related events, etc. That leads ultimately to business process improvement and prosper of your business.
PNN Soft develops and implements flexible and easily customizable CRM solutions. We developed our own components based on software library PortalBase. It’s a software platform for automating and accelerating the development of CRM solutions.
CRM not only allows us to analyze demand. To plan the sale, consider the suggestions and criticisms of customers, thanks to the centralized accounting client executives and owners have direct access to all the participants in business processes of your company.
CRM allows analyzing the market, planning sales, and considering the suggestions and criticisms of customers.
The main benefit is that the centralized system of management gives an owner a direct access to all the participants of his own business.