Let’s talk about systems of automation ERP and CRM. ERP (Enterprise resource planning) integrates internal and external management information across an entire organization. It includes embracing finance/accounting, manufacturing, sales and service, customer relationship management, etc. Its purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders.
We develop ERP in accordance with your business processes. So, in the end, all the business processes are automated.
Using ERP gives management transparency.
Analytics, transparency and planning with the help of ERP will lead your company to leadership.
CRM (Customer Relationship Management) – is a program for managing and accounting information to work and interact with customers.
The main goal of using CRM systems is to enhance the quality of customer service by automating routine processes.
CRM helps collect and store information related to clients: communicational cases, purchase and service orders, related events, etc. That leads ultimately to business process improvement and prosperity of your business.
Automation itself is developed in accordance with the company’s business processes. PNN Soft develops business process automation on our own software platform – PortalBase.